Shipping Policy

Average Delivery Times

  • Order Processing:
    Once your order is placed, it typically takes 1–3 business days to process.

    • If you order during the week, processing usually takes just one business day.

    • Orders placed on Friday evenings or during the weekend may experience slight delays.

  • Shipping Time:
    After processing, delivery takes an average of 8–12 business days.

We strive to make the ordering and delivery process as simple and efficient as possible. If you have any questions or concerns, our customer service team is always happy to assist you.

Order Process

Placing an order at Serena's Boutique Singapore is quick and easy:

  1. Select Your Products
    Go to the product page and click the black "Add to Cart" button for the item you want.
    Double-check that you've selected the correct variants.

  2. Proceed to Checkout
    Click the "Proceed to Checkout" button.
    Enter your correct shipping address on the information page. Please make sure all details are accurate.

  3. Shipping Information
    Review your address on the shipping page.
    Good to know: We ship 100% free of charge — no shipping or delivery fees apply!

  4. Payment
    Choose from the following secure SSL-encrypted payment options:

    • Klarna (Pay later)

    • Credit Card (AMEX, Mastercard, Maestro, Visa)

    • PayPal

    • EPS

    • SOFORT

  5. Complete Your Order
    Click the "Complete Order" button and follow the instructions provided by your selected payment method.

If you encounter any issues during the ordering process, you can always contact our customer service team for support.

Shipping Costs

We are pleased to offer free shipping on every order — no minimum order amount required.
All products are delivered directly to your door at no extra charge.

Shipping Your Order

Found the perfect look or accessory? We understand you want it as soon as possible!
That’s why we prioritize quick processing and dispatch.

To keep our prices fair and sustainable, we consolidate shipments — sending out parcels once we reach a minimum quantity. We appreciate your understanding and support in helping us contribute to a better, healthier world.

Important Notes

  • High Demand: Like many other online shops, we are experiencing higher demand and occasional delays.
    We kindly ask for your patience and understanding.

  • Urgent Orders:
    If you need your order dispatched today, please email our service team.
    We will do our best to find the right solution for you.