Refund Policy

PLEASE NOTE: We do not offer free returns. Return shipping charges apply.

Returns

Can I return my order?
Yes, returns are possible within 30 days of receiving your order, provided the following conditions are met:

  1. The item is complete with all original components and packaging.

  2. There is no damage from improper handling; breakage caused by negligence is excluded.

  3. Products related to hygiene must be thoroughly cleaned before return.

  4. Any product defects must be reported immediately upon receipt.

  5. Customers are responsible for all return shipping costs.

  6. Returns are processed within 7 business days after arrival. If the conditions are met, the return will be officially acknowledged within this period.

We reserve the right to refuse returns if items appear used or damaged due to customer misuse.

How to Return Your Order

If your order meets the above return conditions, please follow these steps:

  1. Send an email to: info@serenasboutique.com

  2. Include the following details in your email:

    • Order number

    • Reason for return

    • A photo of the item (in case of damage)

    • Full name

    • Full address

Important: Do not send the return to the sender’s address. We will provide you with the correct return address.
Note: The customer is responsible for return shipping costs.

Order Cancellation

If you are a consumer (a natural person who is not acting in a professional or commercial capacity), you have a legal right to cancel the order under the following terms:

A. Cancellation Conditions

Right of Withdrawal
You may cancel your order within 14 days from the day you or a third party (excluding the carrier) received the last item in your order.

Due to our automated processing system, orders are dispatched immediately and cannot be stopped once placed. This means cancellation is not possible before delivery. However, you may return the goods after receipt.

To exercise your right of cancellation, you must notify us clearly (e.g., via email) of your decision. The cancellation is considered completed once we have received both your message and the returned goods.
Return shipping costs are the buyer’s responsibility.